Firstech Expands Installer Support

Aug 21, 2020

Firstech, the maker of Compustar and DroneMobile products, has expanded its support hours and virtual resources for installers, the company announced.

The company now offers over-the-phone and online installer support Mondays through Saturdays, 8 a.m.-5 p.m. PT. Installers will have access to these extended hours throughout the holiday season.

Firstech has also expanded its offering of digital training resources for installers. The company’s technical support team conducts biweekly virtual trainings using Facebook Live. All of these trainings are hosted on Firstech’s “TechFeed” support group.

In addition to live and on-demand trainings, Firstech also announced the beta release of major updates for MyFirstech Install. MyFirstech Install provides installers access to technical documents and wiring schematics for remote start and audio applications. The website also features a portal for installers to activate and configure DroneMobile connected car systems. Beta access is currently reserved exclusively to members of Firstech’s TechFeed support group on Facebook.

“Firstech is committed to investing in the current and future generations of installers. We believe that innovation in our industry starts and ends with those individuals that are open to learning and trying new things,” said Wade Beebe, Firstech’s technical support team leader.