Premier Performance Products Distribution has charged Nicolette Allen, an 11-year employee of the company, with a new role leading the restructured customer care department.
Throughout Allen’s career at Premier, she has served as a customer service representative for six months, Idaho warehouse manager for four years, customer service manager for more than a year, southeast sales representative for four years, and most recently as the training and development manager for almost a year.
“My past experience within different Premier departments has helped me gain knowledge on how things work and has given me the ability to implement positive improvements,” Allen said. “I have a list of goals and ideas for the customer care department that I want to roll out right away.”
Premier is changing the name and structure of its customer service department, now known as its customer care department. The department will be composed of two teams: order entry and customer resolution. The order entry team will be responsible for receiving and processing new orders, while the customer resolution team will be lead problem solving and issue resolution tasks.
“Nicolette will be instrumental in leading the customer care team and overseeing these new improvements to the department,” said Bob Barra, executive vice president of sales and marketing at Premier. “In her role as quality assurance and training manager, she has been essential in identifying and updating processes and procedures, allowing for organizational improvements in sales and marketing. We know she will bring the same energy to our customer care department.”