MAHLE has unveiled its new CustomerCare Portal, the company announced.
The portal gives customers access to the e-shop, where users can find out about products, place orders, view order status and history and download invoices and bills of delivery.
“The challenges our customers face on a daily basis require digital means of communication. Information has to be available quickly, intuitively, around the clock, and throughout the world. There’s a clear reason for further expanding the range of information we offer—to help our customers operate even more profitably,” says Olaf Henning, corporate executive vice president and general manager, MAHLE Aftermarket.
If there are delays in delivery, the new ticketing system in the MAHLE CustomerCare Portal provides assistance. Requests can be submitted, clarification status can be tracked and they can be processed quickly.