DENSO Upgrades Online Customer Portal

Sep 3, 2020

DENSO Products and Services Americas, Inc., an affiliate of automotive supplier DENSO Corp., has upgraded its business-to-business customer portal for easier purchasing, simplified navigation and improved tracking of transactions, the company announced. The site also allows DENSO’s aftermarket business partners to tailor account activity reports to fit their individual company needs.

“We put ourselves in the shoes of our distributors, buying groups and other business partners and redesigned the entire website based on what they need to know to increase their operational efficiency,” said Joseph Mejaly, senior vice president at DENSO Products and Services Americas. “These improvements allow companies to spend more time doing what they do best and less time on paperwork and administration.”

The reformatted display offers businesses a customized dashboard of recent orders, invoices, returns and searches; a streamlined system for processing and tracking orders; and sorting functions that allow them to generate invoices, credit memos, reports and spreadsheets—digital and downloadable—suited to their organizational and planning needs. Customers can also use the dashboard to get more details on each item and review past account activity.

New features include a page dedicated to warranties, core returns, claims and return goods authorizations (RGAs), with instructions for every type of return, bill of lading, shipping arrangements for qualifying returns and disposition of non-returnable parts.

DENSO also enhanced its website’s existing features, including operations that allow business customers to search for products by part and vehicle and cross-reference components made by other manufacturers to locate DENSO First Time Fit replacement parts.

The single login gives businesses secure 24/7 year-round access to all DENSO parts, services and catalogs and automatically connects those previously registered to the updated website. Additionally, business customers can track their accounts for all DENSO light-duty and heavy-duty automotive parts, as well as MovinCool, Robotics and ADC products.

Additional Information is also available online in the latest DENSOconnect YouTube video.