ReverseLogix has announced that JEGS will begin utilizing the ReverseLogix returns management system (RMS) to strengthen its customer returns experience and improve efficiencies.
“Our team is thrilled about this partnership with JEGS and eager to support their drive for exceptional customer service,” said Gaurav Saran, CEO of ReverseLogix. “The automotive aftermarket is dynamic and growing at an incredible pace, which means heightened competition. This is an opportunity for us to showcase the power of our RMS in helping JEGS gain a competitive and strategic advantage.”
The partnership between ReverseLogix and JEGS aims to take fostering customer trust a step further by creating a customer returns experience to support JEGS’ high-growth plans, leveraging the ReverseLogix platform’s capability to expand its reach in the automotive e-commerce sector, according to the company.
“Our customers deserve a smooth and transparent return process, and we know ReverseLogix will help us achieve that goal. We look forward to leveraging the platform to manage returns efficiently and effectively,” said Derek Posey, vice president of distribution and logistics, JEGS High Performance.
JEGS prides itself on exceptional customer service, personalized customer support and a vast selection of high-performance parts, according tot he company. This collaboration around returns management is expected to allow JEGS to strengthen its commitment to customer service and empower it to effortlessly manage the returns lifecycle.
ReverseLogix’s end-to-end returns management system will equip JEGS with the tools to accurately capture and analyze returns data, providing valuable insights to optimize reverse logistics and streamline returns management operations.
