Cartell and Winland Electronics have been in the same industry for decades, both offering driveway alarms based on the same magnetometer technology. Management at Cartell heard from a mutual distributor that Winland decided to suspend its driveway alert systems in order to concentrate on its other product lines. Cartell approached Winland, offering to provide technical and repair support for their products currently in the field.
Products were exchanged between the two manufacturers and extensive testing done to compare, contrast and discern product compatibility. It was determined that Cartell’s line of products can adequately interact with Winland’s. A relationship was formed with Cartell supplying the customer support needed to both troubleshoot and replace defective Winland vehicle alert products in the field. Winland’s technical support team has since been re-directing all support needs to Cartell.
“We regret that Winland has stopped making its Vehicle Alert product line, but understand their desire to go in a different production direction,” said Jonathon Bohannon, president and CEO of Cartell. “Winland has for years made a reliable product and we are glad to be able to supply support for those who have installed Winland products in the past. I am humbled by Winland’s confidence in Cartell and wish them much success.”