Strongsville, Ohio-based PPG Automotive Refinish has introduced a new, enhanced IT field support program for its customers, according to Mary Kimbro, PPG global color director. The PPG Color Support program is designed to ensure that PPG customers receive timely responses IT questions and concerns from PPG experts.
“We want our customers to focus on their customers and their business and don’t want IT to become a distraction,” Kimbro said. “This new program will provide both on-site and remote tech support. If a computer system goes down, if a software question arises, we want to do all we can to minimize delays and expedite solutions.”
The PPG Color Solutions team will continue maintaining its Color IT Helpdesk from the Strongsville call center, where specialists will assist customers in troubleshooting software and hardware matters.
In addition, the Color Solutions team has established a rapid response army of more than 1,100 experienced technology professionals ready to provide on-site support to PPG collision center customers across the United States and Canada.
The trained technicians are experienced and familiar with PPG-dedicated color platforms and equipment including touchscreens, computers, networks and cabling, scales and peripheral device connectivity, according to the company.
PPG color software support specialists, who will provide advanced color software and hardware support to PPG Automotive Refinish customers, also have been placed in five geographically strategic regions across North America.
For more information, visit www.ppgrefinish.com.