How does your service response to customers affect your sales?

Feb 16, 2011

Let’s face it.  Many restylers are small businesses with limited resources. You sometimes find it’s “feast or famine.”  In those times when things get busy, your ability to respond to customers may suffer a bit. Here are some questions:

1.         Is the idea of “Service them until you drop” really necessary?

2.         How do you manage your customers when you’re just too busy to get to them all at once?

3.         What do you do with the really difficult “I want it done NOW” customer?